Frequently Asked Questions
Please read our FAQ before sending us a message.
We charge a flat fee for most shipments. If you need a package urgently, you can try contacting us and letting us know. Keep in mind we are a small team and although we do our best to get packages out promptly, sometimes it may take a little longer. Usually all packages are shipped out within 2 to 7 days (at the most).
We only have PayPal as a payment process at the moment, but you can use your credit card to make a purchase without having to open a PayPal account.
Within the continental USA, most of the time it takes 3 to 10 days. We prioritize stocking fresh product from South America, so occasionally the wait might be a bit longer. We are a small and growing business and hold our products as sacred in nature. On top of this, some of our suppliers are just beginning to have a larger demand, so please understand that while we strive to do our best, we sometimes face delays and short-staffed weeks, but we are always trying to improve so we can serve our customers better.
We host our website in a world-class hosting environment and take all the necessary precautions to make sure that your information is 100% secure. We don’t sell, share or giveaway any of our contacts nor any other sensitive information.
Once you finalize your order, we start preparing your package for shipment and automatically send out an update email. Sometimes our emails get caught in spam folders, which we are working on trying to fix, but in the meantime please make sure that you look in your spam folder and add our email address firstname.lastname@example.org to your contacts so that our emails make it to your inbox. You should also receive an email as soon as your package has been prepared and readied to ship.
Send us an email
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For faster support please email to email@example.com
We are available for phone support only a few hours a day. If you call, please make sure to leave your phone number, name, order number and question and we will return your call as soon as possible.
To guarantee that you receive timely support, please email at firstname.lastname@example.org
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