Shipping & Delivery Policy

Queen of the Forest is committed to responsible, timely, and transparent shipping and delivery practices. This shipping policy explains how we process orders, which carriers we may use, how international shipping works, and how age verification or adult signature confirmation may apply to certain orders.

Order Processing Time

Most orders are processed within 1–3 business days after payment is received. During high-volume periods, holidays, fresh product arrivals, or special promotions, processing times may be slightly longer.

Shipping Carriers and Delivery Options

We ship orders using trusted carriers such as USPS, UPS, DHL, or other available services depending on the destination, package type, shipping method selected, and delivery requirements.

Domestic Shipping

Domestic shipping options and delivery times are shown during checkout when available. Delivery times are estimates and may vary depending on carrier delays, weather, address accuracy, and other circumstances beyond our control.

International Shipping

International shipping options and delivery times vary by country. International customers are responsible for understanding and complying with the laws, customs rules, duties, taxes, import restrictions, and delivery requirements of their country before placing an order.

Age Verification & Adult Signature Requirements

Queen of the Forest products are intended only for adults 21 years of age or older.

By placing an order through this website, customers confirm they are at least 21 years of age and legally permitted to purchase and receive these products within their jurisdiction.

Certain orders may require Adult Signature Confirmation upon delivery. In such cases, carriers may require a valid government-issued photo ID showing that the recipient is 21 years of age or older before releasing the package.

Queen of the Forest reserves the right to apply additional verification procedures, hold orders for review, refuse shipment, cancel orders, or issue refunds where age verification, fraud prevention, delivery eligibility, payment verification, or legal compliance concerns may arise.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Queen of the Forest is not responsible for delays, failed deliveries, returned packages, or lost shipments caused by incorrect, incomplete, or undeliverable address information.

Lost, Delayed, or Returned Packages

Once an order has been handed to the shipping carrier, tracking updates and final delivery are managed by the carrier. If a package is delayed, lost, or returned, please contact us so we can review the situation and help determine the next appropriate step.

Shipping Restrictions

Queen of the Forest reserves the right to restrict, refuse, or cancel shipments to any location where delivery may not be available, legally permitted, commercially reasonable, or compliant with our policies.